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Archive for the ‘Helpful Tips’ Category

The Most Important Interview Non-Verbals

Posted by admin on July 13, 2010


Many interviews fail because of lack of proper communication. But communication is more than just what you say. Often it’s the nonverbal communication that we are least aware of, yet speaks the loudest. Following are the top five nonverbals, ranked in order of importance, when it comes to interviewing:

Eye Contact – Unequaled in importance! If you have a habit of looking away while listening, it shows lack of interest and a short attention span. If you fail to maintain eye contact while speaking, at a minimum it shows lack of confidence in what you are saying and at a maximum may send the subtle indication that you may be lying. Don’t just assume you have good eye contact. Ask. Watch. Then practice. Ask others if you ever lack proper eye contact. If they respond that they did notice, ask if it was during speaking or listening. Take note. Next, watch yourself on videotape. It doesn’t necessarily have to be your mock interview videotape. In fact, if you were videotaped informally (that is, you were not aware you were being taped), this will typically provide even stronger evidence. Then sit down with a friend and practice until you are comfortable maintaining sincere, continuous eye contact.

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Posted in ARTICLES, General, Helpful Tips, Job Hunting, Job Posting | Leave a Comment »

Best Practice Coaching

Posted by admin on July 13, 2010


Study after study shows that the supervisor-agent relationship has one of the largest impacts on retention. Additionally most supervisors were high-performing agents who were promoted to supervisor, without much training in how to manage and coach performance. Many supervisors attest to being overwhelmed with the administrative burden of the job, which leaves little time for coaching. In a survey on coaching conducted by Knowlagent, 71 percent felt they did not have sufficient time to coach every day, with 80 percent spending less than two hours a day on all coaching activity. In instances where there is performance coaching, it is typically not consistent from team to team.

These facts add up to a setting where agents feel that they lack a supervisor who can truly foster their performance.  A common result is that agents leave just when the center has invested the most in them, and that investment is paying the highest returns.

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Posted in ARTICLES, General, Helpful Tips | Leave a Comment »

Phone Interview Tips

Posted by admin on July 9, 2010


Employers use telephone interviews as a way of identifying and recruiting candidates for employment. Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews. They are also used as way to minimize the expenses involved in interviewing out-of-town candidates.

While you’re actively job searching, it’s important to be prepared for a phone interview on a moment’s notice. You never know when a recruiter or a networking contact might call and ask if you have a few minutes to talk. Review these tips, then take a look at our phone interview tips video for more advice on how to pull off your phone interview without a hitch.

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Posted in ARTICLES, General, Helpful Tips, Job Hunting, Job Posting | 1 Comment »