CALLCENTERLINK

The First Filipino Online Call Center Magazine

  • Welcome to CallCenterLink!

    This is your one-stop reference guide to everything related to the call center industry/BPO.

    We have features, articles and a lot of other stuff you may find useful in your daily work and play.

  • CallCenterLink

  • CallCenterLink (admin page)

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HELPFUL TIPS


  • On Sales :

DRAMATIZE FEELINGS!

Customers usually buy on impulse, not logic. They base their buying decision on how they feel about your product or service. Get them excited about using your product or service and you’ll increase your sales.

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  • On Sales :

PERSONALIZE YOUR APPROACH!

More people will buy from you when they feel you are talking directly to them about their individual needs. Develop customized versions of your sales message to cater to the specific interests of prospects in each market you target. Use the language and style of prospects in each market to communicate your message to them.

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  • Job Hunting Tip

In creating resumes, go straight to key points.

Never start your resume bullets with “Responsible for …” Just go right into your key points. For Example:

WRONG: Responsible for generating sales and providing customer service.

CORRECT: Generated sales that consistently met quarterly quotas and provided exceptional customer service.

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  • Customer Service :

DON’T ARGUE WITH YOUR CUSTOMERS

You can never win an argument with a customer.

Because if you do win, you’ve more than likely alienated the customer and you’ve lost their business.

We all know the customer isn’t really always right, but instead of focusing on what went wrong and defending yourself, focus on how you can solve the problem or fix the situation.

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